# ASVB ASCC Certificate Ceremony 1

The first class in the new partnership between the Visitors Bureau and the ASCC Adult Education program receive their certificates of completion.  This collaboration allows the students to earn Course Education Units (CEU)

[courtesy photo]

Pago Pago, AMERICAN SAMOA — Teaming up with the American Samoa Community College (ASCC), the American Samoa Visitors Bureau (ASVB) and the tourism industry in the territory is moving forward with the development of an Adult Education program providing Basic Customer Service Applications and Introduction to Hospitality Management courses.

In a press release issued by ASVB, Taimalelagi Minnie Tuia said, "We are thrilled to have partnered with ASCC in creating the beginning of a comprehensive hospitality program.

“By nurturing our local talent, we can ensure that American Samoa's unique cultural heritage and breathtaking natural beauty is showcased through exceptional customer service and hospitality experiences.

“Thank you to the capable staff of ASCC for facilitating the courses and ensuring the success of this combined effort."

ASVB developed the basic customer service applications and introduction to hospitality management courses to be accessible to all interested participants through the ASCC Adult Education program allowing students who successfully complete the courses to earn Course Education Units (CEU). This collaboration aims to equip students with the essential skills and knowledge needed to excel in the rapidly expanding hospitality industry.

ASCC President, Dr Rosevonne Pato was in attendance to celebrate this milestone stating that the participants should be proud of such an accomplishment as they were recognized as the pilot group for the program. She  expressed her heartfelt gratitude as this has been in the pipeline for quite some time.

The Basic Customer Service Applications course provided participants with a comprehensive understanding of customer service principles, emphasizing effective communication, problem-solving, and customer engagement. Students gained valuable insights into building positive relationships with customers, enhancing their ability to create memorable experiences.

In the Introduction to Hospitality Management course, students received a broad overview of the hospitality industry, including career opportunities, basic management skills, and visitor expectations. Through practical exercises and discussions of shared experiences, students gained a deeper understanding and were introduced to a more realistic approach towards the Hospitality Industry.

The successful completion of these programs marks a significant milestone for both ASVB and ASCC, as they collectively strive to develop a robust and industry-aligned hospitality curriculum. The first 11 participants were awarded their certificates on Monday, Aug. 7th, during a short intimate ceremony held at the ASVB Conference room.

Future Hospitality Courses will be announced in the near future and we encourage all to take advantage of this unique and rewarding opportunity.